• Free Design Review All Orders!

    We offer in any order a basic design review or get your files proofed and checked for errors for FREE!

  • Premium best in class quality Materials!

    Novo Printing offer superior quality printing all backed by our 100% quality guarantee

  • First-time Customer? No Problem!

    We take every effort to reduce your worries so you can add all effort on marketing your materials.

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Web Design Services

Put your business online, get more sales and leads. Get a free estimate within a few hours!

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Frequently Asked Questions

F.A.Q

What type of files should I send to over?

We recommend saving as a PDF file. You may also send the file in the following types: JPG, JPEG, TIF, TIFF, and EPS.

We prefer that you send PDF with embedded or outlined fonts. PDF files are easier to handle and will likely speed up your turn-around. Remember to flatten your files before uploading.

For Roll Labels, we recommend designing:

  • Vector files (e.g. EPS or PDF)
  • 300 DPI or higher
  • Use black (100% K)
  • For fine lines and text smaller than 9pt, use black (100% K) only

What color mode should my files be?

Your designs should always start and finish in CMYK color mode.

What resolution should my file be?

Your artwork files should be at 300 dpi.

Are there any limitations to the content that you will print?

We reserves the right not to print adult content (art is accepted), copyrighted material, discriminatory material, FDA material, or money.

What are the methods of payment?

We accept Visa, Mastercard, Discover, American Express, and checks. Please note that we do not accept checks from first time customers.

Why did my credit card decline?

There are a few possible reasons why your credit card might have been declined, such as typing errors, non-sufficient funds, and incorrect expiration dates. You will receive an email promptly after this problem occurs. Please contact our billing department for more assistance. For further assistance, we recommend that you contact your credit card provider.

How can I get a receipt for my purchase?

Receipts sent automatically once place the order. For all other transaction requests, please contact us.

How is my shipping carrier determined?

Shipping carrier is based on the zip code, type of product, and weight of product. The shipping carrier will be provided once tracking information is available. It is important that you provide a valid shipping address for shipping to be calculated correctly.